Network and WiFi Connectivity
Submit a request or report an issue involving connecting a computer or device to the UofM network.
Cisco AnyConnect VPN
Cisco AnyConnect VPN must be used to securely access university network resources, such as remote desktop, from the internet.
IP Address Management/DHCP
Request a static IP address. ITS manages the IP address space for the 141.225.0.0/16 network, as well as private address space.
KnowBe4 Phish Alert Button (PAB)
The Phishing alert button allows users to report suspected phishing emails easily and safely. It appears in all Outlook platforms: desktop apps, mobile apps, and Outlook Web Access (OWA).
NAC (Aruba Clearpass)
Request to resolve issues on the Network Access Control system for wireless, IOT & Gaming devices/operational issues.
Host Name Management/DNS
Request or modify host name (CNAME, A Record, etc.) for DNS.
Network Data Connection: Install
Request a data connection in a specific location. This includes the installation of the data cable, jack, and switchport in the data closet.
Network Data Connection: Relocate
Request to relocate a data connection in a specific location to another location. This request includes the installation of the data cable, jack, and switch port in the data closet.
Network Data Connection: Repair
Request to repair a damaged or non-functioning data connection. Repairs may include: repair of the data jack, switch port, or patchcords.
VPN
A VPN (Virtual Private Network) is used to securely access university network resources, such as umApps, remote desktop, from the internet.
Wireless Access Blocked
Report and request assistance for blocked wireless access.
Wireless Access Point Support
Request support for wireless access points connection issues and coverage issues.
Wireless Access Point: Install
Request the installation of an additional wireless access point to improve coverage.
Wireless Access Point: Repair
An existing access point that is damaged or is not functioning properly may need to be repaired or replaced.
Wireless Access Support
Request support for wireless access connection issues and coverage issues.