Emotional Wellbeing Solutions

(Formerly Employee Assistance Program)

Emotional Wellbeing Solutions or EWS (formerly known as the Employee Assistance Program or EAP) is available to all full-time employees and their eligible dependents. You do not have to be enrolled in a health insurance plan to take advantage of this program. It is provided through the State of Tennessee and administered by Optum.

EWS can assist with many work-related and personal issues, from advice about financial questions to dealing with a stressful work situation to overcoming a serious emotional problem. All services are kept confidential in strict accordance with federal and state laws. For mental health/substance abuse situations, you will receive up to five free visits with an Optum-approved counselor.

Any time you plan to use a provider for mental health and/or substance abuse, you should first contact Optum at 1.855.HERE4TN (1.855.437.3486) to obtain the benefit paid at the highest level. The Optum specialist will help you in identifying the best resource to assist with your personal situations.

In addition to EWS services, Optum provides mental health/substance abuse services to BlueCross BlueShield and CIGNA participants. Contact Optum for a referral to an approved service provider.