Accounts and Access

Password: How to change or reset your UofM password

How to Change Your Password Video

Service Description: 

Your password, used with your Universal User ID (UUID), grants access to most of the University's technology resources and online services. This account password should be unique from every other password you use. For more information about this self-service feature please, see the New Password Reset Process webpage. Note: If you have recently changed your password, forget and re-add all UofM wireless networks on all of your devices. For more help connecting to on-campus wireless networks, visit our wireless page.

Who may request (or are eligible) for this service? 

Request can be made by University account holders.

How to Request Service?

To change your current password (if you know it and are able to log in):
1. Go to iAM.memphis.edu and sign in using your current password.
2. Click the "Change Password" link.
3. Follow the instructions to change your password.

To reset your password (if you do not know it or are unable to log in):
1. Go to iAM.memphis.edu.
2. Click the "Reset password?" link.
3. Enter your first name, last name and date of birth.
4. Authenticate via Duo.
5. Choose either personal email (if you have one available in Banner) or security questions to verify your identity.

What Information is Needed to Fulfill the Service Request?  

If resetting password via security questions, you will need to know the answers to the questions you selected during account setup. If visiting the Service Desk to change your password, please have proper identification (Campus ID is preferred). If requesting a password reset via umTech, include your name and call back number. When your request is processed, you will be contacted by a supervisor at the Service Desk. You will be asked (a) if you are near a computer for proper processing, (b) to verify your identity and (c) to reset your security questions promptly after selecting a new password. Password reset requests are only processed during normal business hours (excludes holidays and weekends).

Infographics for Password Resets and Account Recovery

Account Recovery - Students
Resetting Your Password - Faculty, Staff, and International Students
Resetting Your Password  - Students