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Frequently Asked Questions

 

 

Counseling Center FAQ's

  • Any student enrolled in at least 6 credit  hours in the fall or spring semester or at least 1 credit hour in the summer semester are eligible for counseling center services. 
  • Doctoral students working towards their dissertation are eligible for services if they are enrolled in the dissertation credit and considered full-time students by their program/graduate school.

  • The initial session (triage) is likely to take approximately 30 to 40 minutes with filling out paperwork and seeing a therapist in which students should get an idea about what type of services are recommended based on their particular concerns or situation. 

  • Students do not need to make an appointment for a triage session: simply visit the counseling center virtually (https://uofmcounseling.doxy.me/counselingwaitingroom) or in-person at 211 or 214 Wilder Tower between 10:00 am and 3:00 pm. If there is a crisis during operating hours or after hours students can call 901-678-4357 (HELP), visit Wilder 214, or click on our virtual waiting room (https://uofmcounseling.doxy.me/counselingwaitingroom).

  • If you miss your appointment call the center or reach out directly to your assigned therapist to reschedule your appointment.

  • If you need to reschedule, please call the center at least 24 hours in advance to ensure the appointment time is available to someone else.

  • If you arrive 20 minutes or more after your appointment time you will not be able to be seen that day and will need to reschedule.

  • If you are less than 20 minute late for your scheduled appointment, you will be seen as soon as possible and your appointment will have to be shortened.

  • Students can participate in unlimited group therapy and workshops during their enrollment at the UofM. Students may be scheduled for up to 6 individual or couples sessions per academic semester, apart from summer session but also   depending on student need, scheduling availability, and professional judgment of the counseling staff.

  • The center offers the Tiger Care Line, on-call counseling services for any students that feel they are in crisis, have been victimized or simply feel that talking with a counselor would be helpful. Students or faculty members who are concerned about another student after hours may also utilize the service to gain support or guidance on how to be helpful to others. Our after-hours counselors can be contacted via 901.678.2068 and dial 2 to speak to a crisis counselor. Click to learn more about our newly expanded crisis service, the Tiger Care Line.

  • Students who are seriously and immediately feeling like they may harm themselves or someone else should call 911 or 901.678.HELP (4357) if on campus for immediate assistance.

  • We know that the therapist and client style match is vital to the therapeutic process. If a student makes a request to transfer from one therapist to another therapist, we encourage the student to process their request with their current therapist before a transfer is made. If the student’s concern cannot be resolved by meeting with their current therapist, the student will be referred to utilize a triage appointment to discuss their current presenting concerns and transfer request with clinician on triage duty. Case reassignment will be conducted after the case being discussed with clinical team. 

  • The Counseling Center is open Monday - Thursday 8:00 AM to 6:30 PM and 8:00 AM to 4:30 PM on Friday.

  • No information, including the fact that you've made an appointment or sought services, is shared with anyone without your written consent. (The parents or guardians of a student under 16 years of age do have legal access to records.) The Center complies with all applicable laws and professional standards relating to the privacy of patient information.

  • There are, however, several exceptions to confidentiality:

    • We are obligated by law to report suspected child abuse (sexual, physical, or emotional) and neglect to the proper authorities.

    • We are obligated by law to report suspected elder abuse to the proper authorities.

    • We are obligated to take appropriate action if you represent a threat of harm to yourself or to others, and we will take any necessary actions to prevent such harm from occurring.

    • If you are involved in court matters, we may be required to release the record.

  • Although students are welcome to share about preferences for counselor, scheduling is based on a combination of clinical need, student scheduling availability and counselor availability. Thus, students cannot always be assigned to a requested counselor.

  • Yes, currently enrolled students have access to psychological testing services. Testing sessions are usually four hours that use a variety of assessment tools that includes a follow up feedback session.

  • Psychodiagnostic/ Personality assessments are $75 and ADHD/LD testing is $300.

  • We strive throughout the year to prioritize client care and outreach programming.  Unfortunately, due to current service demands, we are unable to accommodate requests to interview SHCS staff for class assignments. Please note that our website contains a great deal of information about our services, resources for students, etc. Other helpful resources may include the Center for Collegiate Mental Health, the Jed Foundation, the Steve Fund, Active Minds, and NAMI. 
  • Requests for interviews related to news articles should be directed to the Department of Marketing and Communication.

 

Health Center FAQ's

  • The health center addresses short-term, acute illnesses and injuries. Patients with chronic, complex or recurrent medical conditions must continue to use their primary care physician for issues related to their chronic illness.

  • Medical Services are available to all students, faculty and staff.

    • Students may be seen during the semester in which they are enrolled (Fall, Spring, Summer). A current University ID must be presented for admission. Students enrolled in the previous Spring semester but not enrolled in the Summer semester, may pay an access fee to be seen by a provider.

    • Faculty and Staff are eligible for services and are charged a per visit access fee. A current University ID must be presented for admission.

  • Visitors on The University of Memphis campus are eligible for first aid only.

  • Yes, an appointment is required.  Patients may schedule an appointment and complete the required forms by logging into your personal MyPatient Portal account with your university credentials.  The link to your MyPatient Portal account is located on our website at https://www.memphis.edu/health/.
    • the clinic provider will call before your visit to discuss your medical situation. Please answer the phone call.

  • If you need assistance signing into your MyPatient Portal to select an appointment time, please call the Student Health Center at (901) 678-2287.

  • On the day of your appointment, please log into your MyPatient Portal, scroll to Upcoming Appointment, click on the Check-In button and complete the required forms.

  • Please log into your MyPatient Portal, scroll to Upcoming Appointment, and click on the Cancel button.

  • If you miss your appointment time, you will not be able to be seen that day and will need to reschedule. 

  • If you arrive 15 minutes or more after your appointment time, you will not be able to be seen that day and will need to reschedule. 

  • For any services rendered, that carry a charge or service fee, the amount(s) will be transferred to your TigerXpress account with the University & Student Business Services. 

  • The health center is staffed Monday through Friday 8:00 AM to 4:30 PM.

  • Appointments are available 9 AM to 3:30 PM.  

  • The clinic is closed weekends, holidays, and announced university closures.

  • When the Student Health Center is Closed, help for emergency medical conditions will be coordinated by the University of Memphis Police Services, pleasse dial 901.678.HELP (4357) or 911.

  • All patient medical records are confidential. This information is not released to any source, University or otherwise, without the written consent of the patient, except as required by law or court order.  All medical records properly authorized for release will be mailed.

  • Yes. The Family Planning Clinic, located inside the Student Health Center, provides birth control information, devices, medications, and examinations by appointment only on Mondays, Wednesdays, and Fridays. To schedule an appointment, please call the clinic at (901) 678-5687. 

  • Services are provided by the Shelby County Public Health Department. Information on the clinic may be found at https://www.memphis.edu/health/familyplanning.php

  • Yes. We have a digital x-ray system and an x-ray technician. The provider will evaluate your condition and determine if an x-ray is needed for your treatment.

  • We have a Dispensary for the convenience of our students. The dispensary does not operate as a retail pharmacy.  The dispensary only carries generic prescription medications and only dispenses medications ordered by the Student Health Center Nurse Practitioners.

  • We strive throughout the year to prioritize client care and outreach programming.  Unfortunately, due to current service demands, we are unable to accommodate requests to interview SHCS staff for class assignments. Please note that our website contains a great deal of information about our services, resources for students, etc. Other helpful resources may include the Center for Collegiate Mental Health, the Jed Foundation, the Steve Fund, Active Minds, and NAMI. 
  • Requests for interviews related to news articles should be directed to the Department of Marketing and Communication.