Student 'Term Delete' Request
Project Scope:
Review current policies, practices and processes relating to 'Term Delete'. Design
and create an improved process that eliminates paper, create an electronic form submission,
and captures approvals using existing software. Streamline the process for efficiency
and time savings. Term Delete is the process that will remove classes associated with
a semester that the student did not attend and a failing grade has been reported.
June 2018 - team reconvene to implement an electronic process using DocuSign.
PROPOSED TIMELINE: June 2018
"AS IS" (Current State)
"TO BE" Mapping (Future State)
Project Outcomes: October 2018
Project Team:
- Alecia Lawrence, Bursar Office
- Angela Kuykendoll, Innovation in Teaching & Learning
- Caprice Pamphlet, Registrar Office
- Carol Laney, Process Improvement
- Colette Williams, Process Improvement - Project Manager
- Gerri Taylor, Registrar Office
- Jessie Bromwell, Registrar Office
- Jim Kierulff, Graduate School
- Karen Smith, Financial Aid
- Tracy Gillespie, Bursar Office
Phone: 901.678.2213 | E-mail: processimprovement@memphis.edu