Mail Services PO Box Rental & Billing Processes
Project Scope:
Review Mail Services current practices and administrative processes relating to the
opening and closing of a student's/employee's PO Box. Review the billing process and
identify areas for automation to eliminate errors, update student's Banner 'campus
box' address type with up to date data from the Mail Services system (Bizhub) to allow
the ability to compare data with Banner and Bizhub. Create reports to assist Mail
Services in identifying students who are no longer affiliated with the university,
design a practice to close those PO boxes, eliminating unnecessary charges to the
student' account and update webpages. Include detail process mapping to design and
implement an improved process.
PROPOSED TIMELINE: March - June 2016
"AS IS" (Current State)
"TO BE" Mapping (Future State)
Project Updates:Project Team:
- Amy Anglin, Registrar Office
- Chris Shettles, Mail Services
- Colette Williams, Process Improvement - Project Manager
- Danny Linton, Human Resources
- Debbie Galloway, Enterprise Application Services
- Edward Harding, Enterprise Application Services
- Eric Crites, Mail Services
- Helen Johnson, Bursar Office
- Ilene Hogan, Bursar Office
- Patty Murry, Bursar Office
- Sam Cox, Business Development
- Sandy Barksdale, Team Lead, Auxiliary Services
Phone: 901.678.2213 | E-mail: processimprovement@memphis.edu