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System Security Access Request

Project Scope:
The Registrar's Office processes hundreds of Banner access requests a year. This is a time and labor-intensive process that needs to be simplified and automated to the extent possible. Evaluate Softdocs workflow software as a solution to automate paper-passing through departments which could make Banner Access request process more efficient. In the process of creating there are many other efficiencies in the process that can be implemented. The team will look at all the various System Security Request processes and determine how those can be streamlined and approved. 

PROPOSED TIMELINE: Spring 2023 - Fall 2023 

"AS IS" (Current State)

"TO BE" Mapping (Future State)


Project Updates:

  • Project Status Update
  • Project Outcomes


Project Team:

  • Darla Keel, Registrar Office
  • Eric Wilson, Financial Aid
  • Holliday Ridge,Registrar Office
  • Kimberly DeCrow, Foundation
  • Melissa Ramage, Business & Finance Reporting & System Initiatives
  • Sheri Dean, IT Data Services Administration
  • Shermia Cherry, Business & Finance Reporting & System Initiatives
  • William Noland, Advancement
  • Zaciquita Robinson, Financial Aid
  • Shruti Bapat, University Process Improvement - Business Process Analyst
  • Colette Williams, University Process Improvement - Project Manager

 Phone: 901.678.2213  |   E-mail: processimprovement@memphis.edu