WELCOME TO ARCHIBUS!
Archibus is the new Computer Maintenance Management System (CMMS) for Physical Plant, coming online March 3.
Archibus is an automated work request system that will allow Physical Plant to more efficiently manage work requests. Below you will find several links to assist you in navigating the new system including instructions on how to generate a work request, the work request site, and a link to the status of your work request once in the system.
Please note that we have added a list of typical billable items. These items are not included in daily maintenance and will now require submission of a work request that includes an index code provided by a financial approver from your area before the work can begin.
All existing work orders submitted between July 30, 2024, through March 3, have been reviewed and either transferred to the new system or closed to ensure a fresh start. If your work order was closed but the requested work remains incomplete, please submit a new work order. For detailed guidance on how to proceed, refer to the "Getting Started with Archibus" information.
If you need further assistance using the new work request site, please contact Physical Plant Work Control at (901)678-2699 between the hours of 7:30 a.m. and 4:30 p.m. Monday – Friday.
Getting Started with Archibus
Below are helpful links to guide you in using the new system:
- Instructions to Generate a Work Request
Step-by-step instructions to create requests. - Work Request Site
Submit new requests for maintenance, services of buildings or landscape. - Check Work Request Status
Track the progress of your submitted work request.
Important Updates: Billable Items and Labor Rates
Certain tasks that are outside the scope of daily maintenance must include the following:
- An Index Code: Provided by a financial approver from your area.
- Approval: The index code ensures the task is approved for billing before work begins.
- Labor Rates
For more details, refer to the List of Typical Billable Items.
Access Control System
Need Assistance?
If you need help navigating the new work order system, please contact Physical Plant Work Control at:
📞 (901) 678-2699
🕒 Monday – Friday, 7:30 a.m. – 4:30 p.m.
We look forward to enhancing your experience with Archibus and appreciate your cooperation
during this transition!
