Shihui Shen wins best paper award at the International Conference on Science, Technology, and Management

For release:  September 17, 2018

Shihui Shen, a BIT graduate student, recently received the Best Paper Award at the 404th International Conference on Science, Technology, and Management (ICSTM) in Hong Kong. The paper is entitled "The Use of Big Data and Data Analytics in the Hospitality Industry." This manuscript is coauthored with the Interim Graduate School Dean Robin Poston and Professor Zabihollah Rezaee, Thompson-Hill Chair of Excellence.

This paper explores the use of Big Data and data analytics in identifying, assessing, managing and disclosing business activities of the hospitality industry. Big Data and data analytics have made significant progress worldwide in all industries in the past decade. The use of Big Data and data analytics affects hotel management in many ways by influencing how hospitality businesses are conducted, their performance is measured, and their risks are assessed and disclosed. However, Big Data and data analytics application in the hospitality industry including resort and hotel businesses is at an early stage. We are in the process of conducting a survey to gather insight from hospitality managers regarding the implications of Big Data for the hospitality industry.