umTech is the "face" of Information Technology Services at the University of Memphis.
These are the individuals around campus who visit your offices, are at the Service
Desk, and are maintaining the software your classes need day in and day out.
Learn more about the two groups within umTech and the people within them.
Desktop and Smart Technology Support
Director, Desktop and Smart Technology Support | 678-3878
This group is comprised of three teams working together for the needs of the university
Desktop Application Services (DAS) is a team designed to provide operational support for the desktop service infrastructure.
The DAS team provides technical consultation in these areas to the campus and Local
Support Provider (LSP) communities.
Smart Technology Services maintains the infrastructure of smart classrooms and Audio Visual related systems.
Planning and coordination of technology implementation in classrooms or auditoriums
also falls to this group.
Local Support Providers (LSP) are designed to provide front-line support to faculty, staff and students by
focusing on the needs of their specific college, department or division.
Working under the Office of the Provost, within Information Technology Services, all
participants rely on collaboration, cooperation, and communication to solve day-to-day
problems and plan for future needs.
For a list of LSPs and contact information, please see the LSP Contact List.
ITS Service Desk
Director, ITS Service Desk | 678-8117
The Service Desk, comprised of the call center and Center for Teaching and Learning,
is committed to the highest level of service for our clients. Everything we do, from
assisting on the phone to working with faculty, staff, and students in the classroom,
is focused on providing courteous and effective customer service.
The Center for Teaching and Learning (CTL) strives to promote effective teaching through a commitment to best practices in instructional
design and technology that maximize learning for the University community.