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About umTech Resources

umTech is the "face" of Information Technology Services at the University of Memphis. These are the individuals around campus who visit your offices, are at the Service Desk, and are maintaining the software your classes need day in and day out.

Learn more about the two groups within umTech and the people within them.


Desktop and Smart Technology Support

Adam Sugg
Director, Desktop and Smart Technology Support | 678-3878

This group is comprised of three teams working together for the needs of the university community.

Desktop Application Services (DAS) is a team designed to provide operational support for the desktop service infrastructure. The DAS team provides technical consultation in these areas to the campus and Local Support Provider (LSP) communities.

Philip Barnett
Local Tech Support Provider III
678-4880
    Asa Covington
Local Tech Support Provider II
678-2763
     
Marlin Mayo
Local Tech Support Provider III
678-4417
  Alena Mckinnon
Tech Systems Consultant
678-2129 
     
Chris Patton
Tech Systems Consultant
678-5017
   

Smart Technology Services maintains the infrastructure of smart classrooms and Audio Visual related systems. Planning and coordination of technology implementation in classrooms or auditoriums also falls to this group.

Peter Nguyen
Local Tech Support Provider II
678-8027
    Beau Staples
Coordinator, Classroom Arch & Tech
678-3535
     
Brian Stone
Local Tech Support Provider I
517-6288
   

Local Support Providers (LSP) are designed to provide front-line support to faculty, staff and students by focusing on the needs of their specific college, department or division.

Working under the Office of the Provost, within Information Technology Services, all participants rely on collaboration, cooperation, and communication to solve day-to-day problems and plan for future needs.

For a list of LSPs and contact information, please see the LSP Contact List.


 

ITS Service Desk

Shundra White
Director, ITS Service Desk | 678-8117

The Service Desk, comprised of the call center and Center for Teaching and Learning, is committed to the highest level of service for our clients. Everything we do, from assisting on the phone to working with faculty, staff, and students in the classroom, is focused on providing courteous and effective customer service.

The Center for Teaching and Learning (CTL) strives to promote effective teaching through a commitment to best practices in instructional design and technology that maximize learning for the University community.

Alicia Buford
Local Tech Support Provider I
678-5002
    Leonia Houston
Academic Tech Consultant I
678-5957
     
Nell Jones
Office Associate
678-3783
  Latasha Parrish
Administrative Associate II
678-3783
     
Sherita Reid
Quality Specialist
678-2984
  Robert Rose
Local Tech Support Provider II
678-3659
     
Brooke Wilson
Tech Documentation Specialist
678-2961
   

Interested in Student Employment?

Find our current openings and fill out an application HERE


Additional Assistance

For additional assistance, contact the umTech Helpdesk at (901) 678-8888 or visit room 100 of the Administration Building.

Text Only | Print | Got a Question? Ask TOM | Contact Us | Memphis, TN 38152 | 901/678-2000 | Copyright 2013 University of Memphis | Important Notice | Last Updated: 
Information Technology Services | 100 Administration Bldg. | Phone: 901.678.8888 | Email: UMTech@memphis.edu
Last Updated: 4/7/14