MSRC provides individual attention to clients during each stage of the research project,
from initial assessment of data collection needs to survey design to interpretation
of results. Well-tested and highly developed quality-assurance procedures and controls
are in place throughout the project.
Questionnaires are developed and designed in close cooperation with clients to ensure
that valid, reliable data will be obtained. Surveys are pretested and well-developed
coding procedures are followed for open-ended questions.
The Win-CATI Computer-Assisted Telephone Interviewing (CATI) system is a major component
of MSRC quality control. It provides interviewers a user-friendly format and virtually
eliminates potential errors that could occur with a separate data-entry step. It provides
an exact report on the disposition of each call made and the call-scheduling algorithm
helps ensure that respondents represent the target population.
Face-to-face interviews are conducted using strict quality-assurance and extensive
tracking procedures. In multi-wave studies (conducted over a period of time) these
procedures typically yield an 85 percent or better response rate. For field projects,
follow-up verification calls are standard procedure.
Quality controls for mailed questionnaires include multiple mailings, follow-up postcards,
and postage-paid return envelopes to ensure higher response rates. For data entry,
100 percent verification is standard procedure. MSRC conducts verification checks
of all data prior to issuing the final report on the project.