Need help with technology? ITS has created several avenues by which faculty, staff,
and students can receive assistance.
|On the web: AskTOM
||Search this collection of questions and answers to find solutions to a variety of
technical problems. If the question that you wish to ask is not listed, use the Send TOM a Question tab to ask it. Most new questions are answered within 24 hours.
|On the web: Online Helpdesk Service Center
||The Helpdesk Service Center is ITS's one-stop online shop for reporting problems and requesting services. Use
this site to report such issues as problems using software or hardware, non-functioning
equipment in TigerLAN labs, or telephone outages. Also, use this site to request services
such as access to the university's administrative systems, changes to your phone,
and cable TV.
|Over the phone and in person: ITS Helpdesk
||ITS also offers phone and in-person support to faculty, staff, and students. To speak
to an ITS Helpdesk representative, call 901-678-8888.
You can also visit the Helpdesk office in room 100 of the Administration Building
for in-person help, or you can visit the 24-hour Smith Chemistry TigerLAN labs, which
are staffed by lab attendants who provide user assistance.
|On the Web: UMtech
||Client Support Services (CSS), aka UMtech, provides and maintains the IT Helpdesk and Support Center to the university.
For additional assistance, contact the umTech Helpdesk at (901) 678-8888 or visit room 100 of the Administration Building.