Dr. Bill Kettinger, Professor and FedEx Chair of Excellence at Fogelman College, has
been recognized for his academic contributions in the field of Management Information
Systems. His paper, “The Successful Implementation of Customer Relationship Management
(CRM) System Projects,” has been designated as the best article of 2011 by a prestigious
academic journal. The article was published in DATABASE, an Association of Computer
Machinery (ACM) journal. Since its recognition as best article of 2011, Dr. Kettinger’s
paper has been subsequently nominated to compete in the annual Association of Information
Systems (AIS) best paper competition. The article was co-authored with Varun Grover
(Clemson), Khawaja Saeed (Wichita State) and Subo Guha (Computer Associates Inc.).
Dr. Kettinger has over 100 publications including 4 books and more than 60 refereed
journal articles in publications such as MIS Quarterly, JMIS, JAIS, EJIS, ISJ, Decision
Sciences and Sloan Management Review. He has written numerous monographs, book chapters,
proceedings and teaching cases. He was ranked 25th in the world among authors published
in the Association of Information System’s most noteworthy journals and was ranked
15th for the most appearances in MIS Quarterly over a twenty year period (1991-2011).
He currently holds the position as a Senior Editor of MISQ Executive and serves as
an Associate Editor of Information Systems Research and JAIS.
Dr. Kettinger’s research interests range from Digital Business Strategy, IS Service
Quality, Strategic Information Management, IT-enabled Platform Organizations, IT-enabled
Control of Autonomous Professionals and Process Redesign.